Policy

Refund Policy

The City of Cleburne’s Splash Station and Booker T. Washington Recreation Center Departments will consider refunds for programs and sports leagues under the following circumstances.

  1. If the Department cancels a class, program or league the participant will receive a full refund or the participant can select another class/program or league.  
  2. There must be 24 hour notice given prior to the first class, program or rental to receive a refund.
  3. Memberships will be evaluated on an individual basis and if approved the refund will be prorated.
  4. Refunds are not given for admissions or leagues.
  5. All refund requests are subject to review by staff from Splash Station and Booker T. Washington Recreation Center Departments and the Finance Department.
  6. All monies approved for refunds, regardless of payment method, will be issued by check from the Finance Department. Please allow approximately 3 to 4 weeks for checks to be issued.
  7. Transaction/Convenience Fees for all online registrations are not refundable.

The City of Cleburne reserves the right to review these procedures and administer refunds in the best interest of the participants and by generally approved accounting procedures.  

 

Privacy Policy

The City of Cleburne Parks and Recreation Department, is committed to the protection of your confidentiality and privacy in all our business practices. All personal information collected on our website or in person, will be used solely by us to help serve you as conveniently and effectively as possible. Your personal information will never be shared with any third parties and we will take every precaution to protect all personal information given. Any personal information collected will be used specifically for the purpose it is intended for and you will not be asked for your credit card information until you are ready to pay for the membership, reservation, or program. The email address provided, will be used to keep you informed about all our upcoming programs, registration deadlines, and any pertinent information regarding our programs.